Our Terms & Conditions of Service

All appointments must be booked in advance. We recommend arriving on time to ensure you receive your full treatment experience.

• A minimum of 24 hours’ notice is required for cancellations or rescheduling
• Late cancellations or missed appointments may incur a charge
• Repeated no-shows may result in refusal of future bookings

Late arrival may result in reduced treatment time or rescheduling, depending on availability. Full charges may still apply.

Clients must disclose any medical conditions, allergies, or injuries prior to treatment. Vybrant Lounge reserves the right to refuse treatment where it is not safe to proceed.

While we aim to deliver high-quality services, results may vary. Vybrant Lounge is not liable for adverse reactions where clients have not disclosed relevant health information.

We maintain strict hygiene and safety standards. Clients are expected to respect the environment and staff at all times.

Payment is required at the time of booking or immediately after the service. We accept cash/ card & bank deposit payments.

Bank Details: Vybrant Living Ltd | Acc No: 43367592 | Code: 20-76-92

Services are non-refundable. If you are dissatisfied, please inform us immediately so we can resolve the issue where possible.

Vybrant Lounge is not responsible for any loss or damage to personal belongings.

To maintain a relaxing environment, only clients receiving treatments are permitted unless agreed in advance.

We reserve the right to refuse service to anyone displaying inappropriate, disrespectful, or unsafe behaviour.

All personal information is handled in accordance with UK GDPR regulations and used only for booking, treatment, and communication purposes.